Privacy Policy

At Support Care AU, we are committed to protecting the privacy of our clients, website visitors, and all individuals who engage with our services. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What information do we collect?

We may collect personal information, including but not limited to, your name, contact details, date of birth, NDIS plan details, medical history, and other relevant information necessary to provide our services. We may collect this information through our website, email, phone, or in-person interactions.

How do we use your information?

We use personal information to provide our services, communicate with clients and their representatives, and meet our legal and regulatory obligations. We may also use your information for marketing and research purposes, but we will always obtain your consent before doing so.

How do we protect your information?

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. We have implemented physical, electronic, and administrative measures to safeguard your personal information, and we regularly review and update our security practices to ensure they remain effective.

How do we disclose your information?

We may disclose personal information to third parties for the purposes of providing our services, including but not limited to, allied health professionals, government agencies, and NDIS plan managers. We will only disclose your information to third parties with your consent or where required by law.

Access to and correction of personal information

You have the right to access and correct personal information we hold about you. If you wish to access or correct your information, please contact us using the details provided below.

Contact us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at or by phone on 0421 802 090 or 1800 433 909.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.